FAQ

FAQ’s

1. Can you ship international?

Not for currently.

2.What if the item I want is out of stock?

To avoid a missing out of your beloved outfit, we advise making order right away. We MAY restock certain styles that are in exceptionally high demand. Please notice that subscribe to our restock notifications with your Email address and the SIZE you are after!

3. How long will it take to get my order?

Estimated time of delivery of Standard Shipping:

• -Metro areas is 3-5 Business Days
• -Rural areas is 5-7 Business Days

We will do our best to ensure the timely delivery of all orders. We can only provide with an estimated delivery date from post. On a rare occasion, these packages can arrive out of the estimated timeframe.

4. How do I change my shipping address?

Once your order has been placed, you can not change the address under your Sii account.The best way to update you shipping address on your order is by e-mail to INFO@siifashion.com.au Sii Fashion is not liable if we are given an incorrect delivery address at the time of purchases. All additional costs in correcting the order are the responsibility of the customer.

5.How do I cancel or change my order?

E-mail the details to our customer service INFO@siifashion.com.au

6.How do I return my order?

Check out our Return Policy.

7.How do I take care of fabric in different materials?

• Acrylic knit: Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
• Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
• Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
• Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
• Denim: Denim should be washed with cold or warm water, inside out.  If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed.  Hang denim to dry and iron on high heat.
• Flannel: Flannel can be washed in cold or warm water.  However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers.  For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
• Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
• Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
• Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
• Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
• Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
• Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

If you have any questions, Please feel free to contact us.